The policy provides guidance for sellers on how to avoid adverse claim decisions.

In the event of an eligible claim it also grants eBay permission to deduct amounts from the sellers PayPal account to refund the buyer. eBay will ask for permission to charge an alternate payment method in certain situations. Note, most of the process details are now located in the policy, referenced in the User Agreement.As with earlier updates to the User Agreement, weve made other minor changes to reflect eBays current product and service offerings and industry legal standards.